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STANDARD TERMS AND CONDITIONS
FOR SUPPLY OF SERVICES
 

RECITALS

These Terms and Conditions govern the supply of Services to the Customer of twosco.

SECTION 1 - INTRODUCTION

1.1 twosco provide On-Site PC Engineers to the public and trade in their Homes and workplaces.

SECTION 2 - APPOINTMENTS

2.1 Appointment times for Engineers to visit customers are arranged at the mutual convenience of twosco and the Customer.
2.2 twosco will attempt to be as punctual as practically possible.
2.3 Where twosco cannot attend an Appointment or cannot attend on time (within 30 minutes of the Appointment time), twosco shall endeavour to notify the Customer as soon as is practically possible up to One hour before the Appointment is due to start.
2.4 Where the Customer will not be available for an Appointment or cannot attend on time, they will endeavour to notify twosco as soon as practically possible up to One hour before the Appointment is due to start. If notification is not received up to One hour before the Appointment is
due to start then the Customer is responsible for a £15.00 Call-Out fee.

SECTION 3 - SERVICE PROVISION

3.1 Service is provided to new and existing Customers of twosco only.
3.2 twosco does not provide its Services to Customer’s Clients/Agents without prior arrangement with twosco.
3.3 twosco’s attending Engineer attends each Appointment to supply Services as requested at the time of the Appointment as specified on our
Job-Sheet. Any other requirements beyond those on our Job-Sheet may be dealt with by the attending Engineer at their own discretion or another
Appointment may be necessary to complete these tasks.
3.4 twosco reserves the right not to provide any of its Services via its telephone lines, Email Addresses or Web-Sites.
3.5 Customers will not be provided with help, information or support for unrelated Services, Products, Hardware and Software provided by any other party other than those provided by twosco.
3.6 All Services are provided (On-Site) at a Customer’s Home or Workplace unless it has been necessary to remove the Customer’s property and work on it to completion at twosco premises (known as TC-HQ).

SECTION 4 - GOODS

4.1 twosco does not supply any goods to Customers, only Services.
4.2 We can and do arrange to collected parts from local retailers for the Customer. We call these local retailers–RBP’s (Retail Business Partners).
4.3 Collection and Delivery to the Customer of Goods from a RBP is provided at our discretion for free.
4.4 Goods purchased from a RBP via twosco are the sole responsibility of the RBP alone. As is any Help, Information, Advice and Warranty required on goods purchased from a RBP.

SECTION 5 - PRICE AND PAYMENT

5.1 All Services provided by twosco to the Customer shall be paid for in full in the manner detailed below depending on the type of Account you have with twosco.
5.2 Charges are calculated by the hour and then subsequent half hours for the time a twosco Engineer is On-Site at a Customers or at TC-HQ or a combination of the two.
5.3 Cash Accounts
The definition of a Cash Account Customer is a Customer who has not applied for or applied for and been rejected a “30-Day Credit Account”.
5.4 Cash Account Customers shall pay in full all attended Appointment charges by cash or by cheque with supporting Bankers Card to our Engineer. Cheques should be made payable to “twosco”.
5.5 Credit Accounts
The definition of a Credit Account Customer is a Customer who has applied for and been accepted on to the “30-Day Credit Account”, “14-Day Credit Account”, or has been granted a temporary “7-Day Credit Account” by twosco.
5.6 Credit Account Customers shall pay in full all Invoices issued by twosco within 7, 14 or 30 days (depending on Credit Account) from the Invoice date. Failure to settle accounts on time may result in further charges being incurred and or credit facilities being withdrawn.
Cheques should be made payable to “twosco”.
5.7 Credit Account Customers shall make reference to the Invoice number that they are paying with their payment.

SECTION 6 - ASSOCIATE PARTNERS

6.1 twosco has established links to other Businesses to provide our Customers with a wider scope of available Services than is currently on offer from twosco alone. We call these Businesses AP’s (Associate Partners).
6.2 AP’s are Individual businesses separate from twosco. We have no Commission link to these AP’s and we do not intend to suggest or recommend that you use there services, our only intention is to provide you with information from businesses that we feel compliment ourselves. Customers who choose to use the Services or purchase Products from AP's do so entirely at their own risk.
6.3 twosco has attempted to check the stability, service quality and customer care practices of its AP’s but does not accept any responsibility whatsoever for any aspect of the services or products provided by the AP’s to the Customer.

SECTION 7 - FORCE MAJEURE

7.1 twosco shall not be liable for failure to perform its obligations in the event such performance is prevented or hindered by reasons of force majeure. Force Majeure shall be deemed to mean all causes beyond the reasonable control of twosco (including, but not limited to Fires, Flood, War, Acts-of-Nature) Power failure, and Customer intervention.

Terms and Conditions - Revision 3.020514

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